FAQ

Questions about Live in care 
Do you have a question about Live-in Care?
At Spring Retirement, we are specialists in Nationwide Live-in Care, offering compassionate, personalised care in the comfort of your own home. Whether you or a loved one requires support with dementia, complex care, or rehabilitation, our team of dedicated carers provides high-quality, 24/7 care while helping you maintain independence. 

With a CQC rating of ‘Good’, you can trust us to enhance your quality of life. Below, you'll find answers to some of the Frequently Asked Questions (FAQ) to help you better understand our services and how we can support you.

What exactly is Live-in Care?

Live-in care provides 24/7 support from a dedicated carer who lives in your home, assisting with personal care, medication management, meal preparation, and companionship. This option allows individuals to remain in their own homes while receiving the highest quality of care.
Elderly indian gentleman hapoy to see his carer arrive

How does Live-in Care differ from other types of care?

Unlike domiciliary care or nursing homes, live-in care allows individuals to stay in their familiar surroundings with a carer always present. This enables personalized routines, greater independence, and one-on-one support, tailored to individual needs.

Who can benefit from Live-in Care?

Live-in care is ideal for seniors or those with complex medical needs, disabilities, or progressive conditions like , Parkinson's, or MS. It’s also suitable for those recovering from surgery or a hospital stay who wish to remain at home.

Do I need to make changes to my home for live-in care?

In most cases, no significant changes are needed. Your carer will require a private space to sleep and some basic facilities. Any specific requirements will be discussed during the initial assessment.
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Contact us Today

01386 365 247
info@springretirement.co.uk

Is Live-in Care suitable for individuals with dementia?

Yes. Our carers are experienced in providing dementia care and are trained to offer compassionate support tailored to the cognitive and emotional needs of individuals living with dementia.
Elderly man giving card details over the phone

Is there any financial help for Live -in Care?

Here at Spring Live–in Care we like to be open and honest about our costs, you’ll pay no set-up costs and the price you are quoted will be the price you pay unless something changes in terms of level of support needed.

There is plenty of support available to people from both the local authorities and the NHS. We’re experienced in helping people make sure they get all the support they can in order to live comfortably, give us a call and we will guide you on the next steps.

Will my Live-in carer take breaks?

Your carer is entitled to 14 hours of break each week. Some carers take two hours of breaks each day, while others bank their hours to take longer breaks later in the week. All placements and circumstances work differently, this can be worked out on an individual basis.

A carer’s holidays are pre-planned, and another carer will always be ready to provide cover. A detailed handover between carers takes place, ensuring continuity of care. Just like your main carer, your supporting carers will also be carefully handpicked.
elderly lady sitting on a sofa smiling
Live In carer helping an elderly woman get dressed

What will the Live-in carer need?

The Carer will need their own private bedroom so they can have privacy when needed for breaks and overnight. The room should contain a bed and storage for clothes / personal belongings with shared access to a bathroom and kitchen. TV and Wi-Fi in the room is preferable although not essential, give us a call for more information!

Contact us Today

01386 365 247
info@springretirement.co.uk
Spring Live-in Care Logo

How do loved ones receive updates on care?

With Spring Live-in Care we like to keep everyone updated, we’re here to take the weight of your shoulders.

We offer a fully managed service which includes regular visits to make sure things are going smoothly, we’ll feedback regularly on how everything is going. Some families chose to set up a WhatsApp group with the carers, and carers tend to enjoy this too as it’s a way to share the lovely activities they get up to with the family.

We also use software called Nursebuddy, which on set-up you can decide who will be granted access. Nursebuddy is where the carer records their activities for the day, this can include personal care completed, nutrition and hydration, any appointments, wellbeing concerns, housekeeping, and any activities they’ve participated in on that day, as well as the medication that’s been administered, which gives you peace of mind that everything is covered.
Elderly woman smiling made the right choice to choose live in care
Respite carer and elderly lady smiling

How will I be matched with a carer?

At our initial assessment we will complete a full assessment and write up a support plan that is specific to you, this will include medical conditions/history and what help you need, but also things such as hobbies and interests, from this we match a carer who has the right level of skill and experience, as well as similar interests, to allow you to build a bond with them.

Once we’ve selected a carer who think would be a good match, we’ll send you a detailed profile for the carer, which will list their skills and experience as well as hobbies, we can then arrange phone calls or meetings with carers for you to have the opportunity to ask any further questions to see their suitability.

If you feel that the carer has a certain quality that won’t work, we can offer alternative carers who may be more suitable.

What checks do you complete for carer recruitment?

We take pride in providing good care so when we recruit a new carer there are a number of stringent internal tests and processes that must be completed and passed to a satisfactory standard. On top of that, there is a layer of external checks including the enhanced DBS check and working eligibility.

Our carers represent our company and brand, it is in our best interests of responsibility and due diligence that we fully check references, validate any previous training qualifications and ensure our recruits have a good standard of written and spoken English.

If any training is required we ensure that it is fully completed ahead of placement.
caring hands providing reassurance

Will my carer be able to drive?

Depending on your requirements, you can be matched with a driver. Some clients and their families request that a driver is essential and therefore are happy to add them to their own car insurance.
Specialists in Live-in Care
We provide Live-in Care and Complex Care across England.
Contact Us
103 High St, Evesham WR11 4DN
Tel: 01386 365 247  
Email: info@springretirement.co.uk
Registered in England and Wales no 11663696
© Spring Retirement Ltd 2025
C/O Cloud Accounting, Tannery Court, Kirkstall Road, Leeds, LD3 1HS
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